Pixacare Trust Center
Security, at the heart of every hospital deployment
Solution designed to meet the requirements of healthcare facilities
A solution ready to operate within your IS
Zero access to patient data
Pixacare has no access to your patients' health data
Only authenticated healthcare professionals from your facility can access it
A technical rule, not just a contractual one
End-to-end encryption
Medical photos encrypted with AES-256
Communications between components via TLS 1.2
Dedicated SSL certificate per application component
Secure access chains via digital vault (KeyVault)
Universal two-factor authentication
2FA mandatory for all platform users
2FA applied internally to all Pixacare employees
No access without strong authentication
Isolated architecture per institution
Segmented environment per institution
Data from one institution is inaccessible from another perimeter
Complete isolation of data and services
Complete usage traceability
Every action is logged in real time
Access, modifications, and data sharing tracked
Logs available at any time for audit
Service continuity & resilience
Offline mode available with uninterrupted support
Data replicated 3 times in distinct data centers in France
Encrypted copy in Europe for disaster recovery
Hosting & Architecture
A sovereign, resilient, and certified infrastructure
Named HDS Hosting
Data is hosted on an HDS-certified infrastructure with ISO 27001 qualification covering the infrastructure layer.
- France: OVHCloud hosting, servers located in France
- International: Local Microsoft Azure hosting, in the country or region of the institution
Replication & Continuity
Data is replicated three times in distinct data centers within French territory. An additional encrypted copy is kept in Europe, accessible only in case of disaster.
Backups
Data is regularly backed up to a secure archive, valid for seven days. In the event of account deletion, a complete archive is generated and provided to the institution before any definitive deletion.
No data on personal devices
No patient data is stored on the caregiver's phone or computer. All data resides exclusively on the hosted infrastructure.
GDPR & Compliance
Documented and verifiable GDPR compliance
Impact Assessment Conducted (DPIA)
Pixacare has conducted a Data Protection Impact Assessment (DPIA) for all its data processing activities. This document is available upon request for institutions currently under evaluation.
Data Minimization
Only data strictly necessary for medical care is collected: patient identity, medical photographs, and classification keywords. Pixacare does not collect any data for commercial purposes.
Patient Rights
Patients exercise their rights via their healthcare institution's DPO, who is the data controller. Pixacare acts as a data processor.
Data Retention
Data is retained for the duration of the subscription. Upon termination, a complete archive is made available before final deletion.
Feedback from IT teams
Mathias CHARLET
Head of Connected Health, Digital Resources and Information Systems Department
Lille University Hospital started using Pixacare in 2021
Since then, over 235,000 photos have been secured and classified via the platform. Around 20 departments will be using it by mid-2026, and new deployments are planned. A joint clinical and medico-economic study has also been launched in partnership with the IN CITU experimental hub to objectively assess the contribution of remote monitoring of chronic wounds, with the first results expected this year.
Tom RIGOUIN
Head of Innovation and Digital Development
Nantes University Hospital has decided to roll out Pixacare across its departments.
The solution meets the needs of many specialties while ensuring the security of sensitive data. It streamlines patient follow-up and also supports research and teaching activities. The personalized support offered by Pixacare is highly valued; the teams are extremely responsive and ensure high-quality collaboration.
Integration with Hospital Information System
Seamless integration into the existing ecosystem, without workflow disruption or double data entry.
EPR Integration
Pixacare integrates with the Electronic Patient Record (EPR) to centralize clinical documentation, using HL7, FHIR standards, and automated PDF exports.
GAM Feeds & Patient Identity Management
Connecting to GAM feeds automatically retrieves hospitalized patients and ensures reliable and up-to-date patient identity.
External Medical Applications
Pixacare integrates with coordination and tele-expertise platforms like Rofim and Omnidoc.
Hospital devices and tablets
The solution can be used directly on tablets and medical devices already present in departments, such as the Cobas® Pulse or PiezoWave2.
Deployment & support
Structured support to ensure adoption and continuous use.
Deployment tailored to teams
Pixacare is deployed on-site for departments with large teams, or remotely for smaller structures and phased rollouts.
Initial user training
Teams are trained on key uses: photo documentation, clinical questionnaires, measurements, remote monitoring, and daily practices.
Ongoing training
Ongoing training is available via the help center (pixacare.com/wiki), and a dedicated page guides new users (pixacare.com/start).
Responsive support
In case of technical or functional difficulties, Pixacare teams respond quickly to ensure continuous use.
FAQ: Security & Integration
Is reversibility guaranteed?
Is access secure?
Is the hosting location configurable?
Can Pixacare access patient data?
How does Pixacare integrate with the EHR?
Deploy Pixacare in your facility
