Deploying a new digital solution within a hospital is never straightforward. Beyond the technology itself, it requires navigating regulatory requirements, existing IT systems, and most importantly the day-to-day realities of clinical teams. This is the challenge Pixacare was built to address.
Pixacare enables healthcare institutions to securely capture, organise and share medical photographs taken on staff smartphones, and to structure wound monitoring across departments. Its deployment is designed around three priorities:
- Regulatory compliance with data privacy and security standards
- Technical compatibility with existing hospital infrastructure
- Clinical adoption through structured training and ongoing support
Before and during deployment
Technical groundwork
From contract signature, the institution is assigned a dedicated Customer Success Manager (CSM) — the main point of contact throughout the entire process. The CSM works with the hospital's IT project lead to assess the technical environment: staff device compatibility, network reliability, and any infrastructure constraints that could affect rollout. Potential issues are identified and resolved before deployment begins.
Configuration to fit the clinical environment
Every hospital operates differently. The CSM works alongside the clinical project lead to configure Pixacare according to the institution's specific departments, workflows and protocols. This includes setting up hospital label recognition, defining collaborative workgroups, and aligning the platform with existing clinical documentation practices.
Training for confident, lasting adoption
Training is central to a successful rollout. The CSM delivers an interactive session — on-site or remotely — tailored to the teams involved. The aim is not simply to demonstrate features, but to ensure staff understand how Pixacare fits into their daily routines. Reference materials (user guides, posters, quick-reference sheets) and video tutorials remain accessible to all users after the session.
After deployment
Ongoing follow-up
The CSM remains actively involved after go-live. Regular check-ins ensure smooth adoption, and satisfaction surveys are sent periodically to gather feedback from users. This input feeds directly into product development, allowing Pixacare to evolve in line with real clinical needs.
Onboarding new staff
Staff turnover is a constant reality in hospital environments. The CSM handles the onboarding of new users directly — creating profiles, granting access to the relevant workgroups, and organising group training sessions for incoming cohorts. Video tutorials remain permanently available for independent learning, so every new team member can get up to speed at their own pace.
Responsive technical support
Pixacare's support team commits to a response within 24 hours for all queries, by email or phone. Issues are tracked through to full resolution. Any confirmed technical bug triggers an immediate corrective action in coordination with the development team.
Quarterly updates
Pixacare releases product updates every quarter, introducing new features and improvements. Each release is accompanied by a detailed newsletter and a live webinar where users can explore the changes, ask questions and receive practical guidance. A recording is made available for those unable to attend.
Each deployment marks the beginning of a long-term partnership. Pixacare is built to grow alongside the institutions it serves continuously adapting to the evolving needs of clinical teams.
